We welcome questions about NPECC standards, process documentation, complaints, and partnership with delivery platforms. For course access, enrollment, or certificates, please use the learning platform support channels listed below.
Council administration
Governance, general council correspondence, and formal notices.
Standards & process
Handbook questions, activity-file guidance, and process-approval inquiries.
Complaints & appeals
Formal complaints regarding process-aligned activities. See also Complaints & Appeals.
Learning activities & certificates
Course enrollment, player access, and certificate support:
npceus.org
support@npceus.org
Certificate verification: npceus.org/verify
Response expectations
We aim to acknowledge messages within two business days. Matters involving learner safety or commercial-bias complaints are prioritized.